What happens in the event of an accident?

In the event of an accident involving another vehicle, the customer and the other party must fill out and sign the CAI (accident report form) in every part. The customer must forward it within and no later than 24 hours to the relevant branch that is the one that issued the rental letter kept in the dashboard of the vehicle and received by email. In the event of an accident with things or objects, and without the involvement of another vehicle, the customer must provide a specific statement for the incident, accompanied by photographic documentation.
In the event of an accident and the customer is right, the latter is fully covered by insurance. In the event of an accident and the customer is in the wrong, the latter is fully covered by insurance except for the compensation penalties, ranging from a minimum of 900 Euro to a maximum of 2500 Euro for each damage, depending on the vehicle rented. Compensation penalties can be reduced at the time of collecting the vehicle, by signing for the extra coverage.